Frequently Asked Questions
Everything you need to know about our luxury fine jewelry collections.
What materials are used in Kiki McDonough jewelry?
We use only the finest materials, including 18ct gold and hand-selected vibrant gemstones. Each piece is crafted to the highest standards of British jewelry design.
How long does shipping take for domestic and international orders?
Standard UK delivery typically takes 2-3 working days. For international orders, please allow 5-7 working days depending on the destination and customs processing.
Can I return an item if it is not suitable?
Yes, we offer a 14-day return policy for a full refund or exchange, provided the jewelry is unworn, in its original condition, and accompanied by all original packaging.
Do you offer bespoke or personalized jewelry services?
We pride ourselves on our personalized service. If you are looking for a specific gemstone or a customized design, please contact our London showroom to discuss a bespoke commission.
How should I care for and clean my gemstones?
To maintain the brilliance of your jewelry, we recommend cleaning it gently with warm soapy water and a soft brush. Avoid contact with perfumes, hairsprays, and harsh chemicals.
Is my shipment insured during transit?
Yes, every Kiki McDonough order is fully insured by us until it reaches your delivery address, requiring a signature upon arrival for your peace of mind.